ALERT ARCHIVES

These are Alerts older than the ones shown on the Alerts main page

* Some information may apply to USA only

  • Toyota - For Canadian VSPs involved with a Toyota repair, please remember that Toyota Canada does not currently provide key codes, however, according to a recent NASTF SIR, a VSP can perform immobilizer resets in Canada using the same Toyota process at U.S. VSPs. (November 8, 2018)

  • SUBARU a new position on scanning was announced by Subaru last week revised its scanning position statement to declare pre- and post-repair diagnostic checks mandatory on all vehicles dating back to the 2004 model year. The OEM’s Thursday statement supersedes a July 2017 document declaring that Subaru “recommends” the diagnostics operations.

    “For Subaru vehicles from model year 2004 and forward involved in a collision, Subaru collision repair procedure requires that pre-repair scanning be performed,” Subaru wrote. “Pre-scanning will reveal DTCs for items that are not functioning properly in the vehicle. It allows a shop to identify any issues early in the estimate process, allowing a more complete estimate and encompassing repair process.

    “Additionally, Subaru collision repair procedure also requires that post-repair scanning be performed on these vehicles. Post scanning is critical in ensuring the malfunctioning items have been repaired and there are no remaining DTCs. It may also assist in assuring the appropriate calibrations and reinitializations have been performed.”

    Subaru’s revised statement still “recommends” shops use its Subaru SSM4 diagnostic tool for all scans. If the shop lacks this device, Subaru “recommends” the repairer use an asTech, which “performs a diagnostic scan remotely using a genuine Subaru scan tool.”

    “Subaru decided to change the language on our scanning position statement because we wanted to reinforce our belief in the importance of evaluating a vehicle after a collision,” Subaru national wholesale parts manager John Lancaster wrote in an email. “Not doing so can have a direct effect on how that vehicle operates putting the safety of the customer at risk. We received some feedback that our position was not totally clear, we wanted to change that."

    Subaru’s revised statement still “recommends” shops use its Subaru SSM4 diagnostic tool for all scans. If the shop lacks this device, Subaru “recommends” the repairer use an asTech, which “performs a diagnostic scan remotely using a genuine Subaru scan tool.” (October 23, 2018)

  • VolkswagenODIS Service - ODS9004E Error after Application Version 5.0.3 Update: View PDF document (October 11, 2018)

  • Mitsubishi - Info and key site back up. Mitsubishi's site was down over the weekend but is up and running as of 12:40 ET Monday. (August 20, 2018)

  • NASTF Vehicle Security Professionals and Toyota Tech Info users: Toyota will be making updates to their website the evening of August 24th. The site will be unavailable during this time. Watch for an email from Toyota describing actions you need to take to reconfigure sub accounts for your security account with Toyota. (August 17, 2018)

  • SUBARU: - Requests for SSM4 analysers from Subaru. Subaru Canada has not responded to our inquiries for this piece of equipment. A survey of ten Subaru dealers show that all declined to order this equipment from Subaru. Subaru's Canadain web site identifies that this equipment is available only in the United States. Inquiries to Subaru's identified supplier on their web site received response that they are unsure if it can be sold in Canada and we are waiting for further feedback. Shops can find available SSM4 equipment through a private supplier at Ohio Diagnostics at this time. Any further information on this equipment availability from Subaru will be posted when received. (August 9, 2018)

  • NISSAN - the ADAS camera calibration units #7000 and #5802, needed for calibration after windshield replacement and manufactured by Hunter with a Nissan part number are now available in Canada after June 1, 2018. Thank you to Nissan for clearing up confusion on this needed equipment that was previously restricted only to Nissan dealerships. (August 9, 2018)

  • UPDATE for the VEHICLE SECURITY PROFESSIONAL CREDENTIAL SHARING CAMPAIGN that started June 10 for Canadian users:
    The NASTF Vehicle Security Professional team is working hard to audit and reinstate many of the U.S. accounts and a small number of Canadian accounts.

    Those individuals identified in Canada have been asked to attend a mandatory teleconference and have been requested to forward some Positive Identification Customer forms (D1s) to NASTF for review prior to re-instatement. A number of Canadian VSPs have already been re-instated. If you are one of those few Canadian VSPs being audited by NASTF, and have forwarded the forms already requested, you should contact NASTF at sdrm@nastf.org for more information if you are not already re-instated. This audit is finding a number of errors with the Customer Authorization forms submitted and the use of code brokers.

    We will be including on the www.vehiclesecurityprofessional.ca web site, some tips or Do's and Dont's of how to handle your Passcodes. Under no condition should your personal passcodes be used for any other transaction other than with the manufacturer. Loaning out, or providing your code to unauthorized persons/companies is a violation of your agreement and can lead to criminal prosecution.
    Thanks for your patience. (July 8, 2018)

  • Vehicle Security Professional Credential Sharing Campaign - Attention Canadian VSP Vehicle Security Professionals: If you received an email from NASTF in the United States or a similar message from the Canadian VSP Administrator indicating that your account has been suspended, you must contact NASTF immediately at 844-974-4774. This program is intended to put an end to VSPs sharing their credentials with others. If you have provided your information to an online source or are sharing it with someone else but did not receive a notice you should also call and request a password change. NASTF, NICB and automakers are continuing to identify those who are operating outside of their signed terms and conditions.

    The NASTF SDRM makes it possible for you to access information that belongs to the vehicle owner through, and only through, the OE security portal. Sharing information with online key portals has resulted in stolen vehicles, vehicle owner's personal information and VSP Security Credentials being compromised.

    As part of your agreement you are required to perform an "in person" confirmation of vehicle ownership/authorization when you perform a security operation. You are required to complete and retain a D1 Positive Identification form for every transaction.

    If you have questions or concerns in Canada, please contact the VSP Administrator at 1 866 309 4272. (June 11, 2018)

  • MB USA Xentry Ordering Update - NASTF has learned that requests for Mercedes Xentry are overloading their ability to keep up with demand. The Xentry is configured in Germany by way of New Jersey at this time so MB USA recommends that shops needing the Xentry plan ahead. In some cases it can take as long as 3 months to fill an order. MB USA is in the process of merging their New Jersey and Florida offices and hopes to find some ways to streamline the process. In the meantime they have asked us to convey their appreciation for your patience. Canadoan VSPs are also advising CASIS office of similar three month delays in having their X-entry order filled. (June 4, 2018)
  • KIA J2534 Programming Update - J2534 software has a new version. Please discontinue use of the old app and download the new one. Also, please clear your browser cache before you do any transactions with the KIA site. We have already had reports of connection issues for VSPs that were resolved by clearing cache and saved passwords for the site. The old J2534 app had a problem where a missing instruction was causing technicians to believe they had damaged the module. It could be recovered by by KIA GDS but not the J2534 app. This has been repaired and messaging updated. Thank you to KIA for a quick resolution and to Christian Brothers for bringing it to our attention. (June 4, 2018)
  • Jaguar/Land Rover- Members have informed us of some issues with logging into the Jaguar/Land Rover Trust Centre. JLR is aware of this issue and working on it. Connections have been intermittent. We hope to have the issue resolved today. (May 16, 2018)
  • Ford - Motorcraft Service (Ford Keycodes) is having a problem with their shopping cart not accepting payments. Ford's vendor is working on this problem and will advise us when it is resolved. (May 8, 2018)
  • VW and erWin support change Windows 10 security settings for ODIS. Click here for details (PDF)
  • Dear Vehicle Security Professional: Our U.S. partner, NASTF, has advised us that they will be working on a security update between themselves and the automakers. This is scheduled to start at 5:00 pm EDT on April 16, 2018. Canadian professionals may find they have no access to the Registry and that car maker web sites for security access may not be functioning as OEM security access is largely on U.S. sites. As we receive more information and completion timetables, Canadian professionals will be advised. Thanks for your patience. Administrator, CASIS Vehicle Security Professional (April 11, 2018)
  • Kia J2534 software has a new version. Please discontinue use of the old app and download the new one. Also, please clear your browser cache before you do any transactions with the KIA site. We have already had reports of connection issues for VSPs that were resolved by clearing cache and saved passwords for the site. The old J2534 app had a problem where a missing instruction was causing technicians to believe they had damaged the module. It could be recovered by by KIA GDS but not the J2534 app. This has been repaired and messaging updated. Thank you to KIA for a quick resolution (April 4, 2018)
  • Kia J2534 software having a problem contacting their server. Support is working on it and will have it resolved as soon as possible. (April 4, 2018)
  • Chrysler - The Chrysler Tech Authority 11 web site is having intermittent problems. For shops unable to log in and get info on subscription, please call the Chrysler tech information phone number on the site. (March 13, 2018 )
  • Volvo: Vida Subscription server is temporarily down. (February 16, 2018)
  • Mercedes: TRP form is not working in the U.S. but Mercedes-Benz Theft Related Parts access continues to work in Canada for those vehicle security professionals listed on "www.findavsp.ca. Call 1-866-309-4272 in Canada for more information on accessing Mercedes-Benz TRP.
  • GM Reprogramming and Tech2 Software Subscription Changes 2/16/18: GM has changed to a $40 per VIN fee for reprogramming beginning 2/16/18. Once purchased, the specific VIN will have a 2 year window for programming updates. The $55 2-day, Monthly and Annual subscriptions will no longer be available. The Tech 2 has not had software updates since 10/13 and will go to a one time download update which is the 10/13 update for $249. The annual subscription will no longer be available or needed. NASTF and GM are aware of the concerns of high volume reprogrammers and have an ad hoc committee looking into options for them. (February 16, 2018)
  • GM Specialists: If you work on GM vehicles, their programming subscription changes at midnight 2/15. They are moving to a VIN based subscription on 2/16. GM will offer their current subscriptions until that time. If you buy an annual or quarterly subscription it will be added onto whatever remaining time you have with your current subscription. You will find all of the GM subscription options here: acdelcotds.com www.OEMrepairinfo.ca will publish all of the details about the new subscription program next week. If you want to continue with the current model please purchase before midnight Wednesday night.(February 12, 2018)
  • Jaguar Land Rover Trust Centre Technical Issues: The CASIS Vehicle Security Professional office is aware of a problem with the JLR Trust Centre used by VSP holders to acquire key codes. We are working with Jaguar to resolve this issue as soon as possible. The symptoms are that your VSP number will be ignored and you will be taken to a support page. Watch here for updates. We will post any updates as they are made available to us. (January 19, 2018)
  • Technicians: Need to perform a security related function?
    If you need to perform a key related or immobilizer related function during the course of a repair please be certain to read the procedure BEFORE you disassemble the car. If you cannot find the procedure in your service information request it through their service or setup and use a short term subscription to the related OE site. (links to OE sites are featured on this website)

    You must have a Vehicle Security Professional credential to purchase key and immobilizer codes from the OE. CASIS in Canada facilitates the VSP program not the codes. Please register to become a VSP at vehiclesecurityprofessional.ca . Inquiries or questions can be directed to 1-866-309-4272 or info@vehiclesecurityprofessional.ca
  • Toyota - Toyota reports that due to recent updates in Chrome and Firefox browsers Techinfo users are unable to create or update their accounts on Firefox or Chrome web browsers. Toyota expects to have this updated and resolved early January. The work around for now is to use Internet Explorer which has been tested and confirmed to work. When this message disappears the compatibility issue has been resolved. (December 21, 2017)
  • Porsche - The Porsche security web site for Canada is currently not available due to technical issues. Porsche has been advised and request has been made by VSP office for alternative for technicians that are now resricted. (November 27, 2017)
  • VOLKSWAGEN AUDI - For approved Vehicle Security Professional technicians in Canada accessing the Volkswagen or Audi sites and looking for radio codes under the keys/security section...the URLs identified on the site are incorrect under the page "Obtaining a Radio Code". The correct URLs are:
    http://literature.vw.com
    http://literature.audiusa.com
    There is a misprint on the page. The manufacturer will get it corrected. Approved security techs, just click on "diagnostics" on the home page and there is a radio code order form link. This feature is not often used anymore because the ODIS system can pull radio codes, advises Kurt Immekus of Volkswagen Group of America. (November 1, 2017)
  • VOLKSWAGEN - Re: failed license requests on erWin. Technicians need to enter the entire Hardware ID in the order page. Some folks are using just the 32 digits and that will cause the request to fail. Also be aware that if you replace your laptop for any reason, you will need to order a new certificate for it. They ae not transferrable. (October 15, 2017)
  • BENTLEY AND LAMBORGHINI ODIS - These are available accordingly to he latest VW bulletin. However, please be aware that each of these has to be loaded on separate laptops from your VW/AUDI machines. This is a result of both brands being separate importers. The ODIS "app" recognizes your current laptop as being associated with a different importer and it will be blocked. The application process is similar but can take somewhat longer as they are not processed in North America. (October 15, 2017)
  • FCA - The wiTECH 2.0 application is a cloud-based diagnostic system with enhanced security and requires an additional subscription to TechAuthority resources. Note that FCA's own MicroPod II is a SAE J2534-compliant device but compatibility with the new security features of wiTECH 2.0 requires an upgraded MicroPod II with a serial number of WSP-31560 or higher. Note: Older MicroPod II units (before serial number WSP-31560) will not communicate with the wiTECH 2.0 programming application but will communicate with wiTECH 1.0. However, wiTECH 1.0 will be discontinued in late 2017 and not supported. FCA recommends the newer MicroPod II as the vehicle communications interface but aftermarket device manufacturers are known to be developing wiTECH 2.0-compatible J2534 devices. Techs are warned to confirm that compatibility with their device manufacturer prior to use. (July 28, 2017)
  • Honda's e-store operations were restored this morning, Sat, July 1, 2017. Consult the alerts below if you encounter a problem in purchasing a subscription or key code. Report additional problems on the Honda Support CONTACT US page. Note: Honda Support is provided on a business-hour schedule only. (11:00am EDT, Saturday, July 1, 2017)
  • Honda website visits may incur a timeout error which results from relocation of the Honda eStore site used for service publication subscriptions and key codes and found that it could not be reinstalled in the new environment due to the use of old, unsupported and outdated software it is built on. Honda moved it, then, to a different hosting provider which is across the USA from their regular cloud environment. However, because eStore is so integrated with other sites and services, there is latency in page loads. Honda support is telling users to refresh the webpage if they get a page-timeout error. For users, the timeout typically occurs in new browser sessions or when cookies had been removed and the page needs to be cached again. Honda is reviewing options for upgrading eStore as a long-term solution. They are also investigating interim options to either provide a temporary work around or at least a site alert that will notify users of the issue. (June 15, 2017)
  • NISSAN vehicle security subscription options are now operating as intended on nissan-techinfo after a brief interruption today. (3:30pm EDT, Wednesday, June 14, 2017)
  • NISSAN- vehicle security subscription options are now operating as intended on nissan-techinfo after a brief interruption today. (3:30pm EDT, Wednesday, June 14, 2017)
  • NASTF VEHICLE SECURITY REGISTRY- operation has been restored after being offline for more than two hours today. (4:07pm EDT, Friday, June 9, 2017)
  • HONDA/ACURA- no longer offers the reprogramming software for free. It is offered to paid subscribers of the i-HDS diagnostic and reprogramming software suite. Because Honda no longer supports the legacy reprogramming software, "J2534 Pass-Thru ECU Reprogramming Software", the calibrations in the library are no longer being updated. Honda recommends using the latest "J2534 Rewrite" software instead, as the calibrations included there are actively updated. (May 22, 2017)
  • FORD- Shops that are unable to perform a PCM replacement on vehicles such as 2013 Fusion. Ford has been advised of the problem and it involves an extension software issue. Also, any shop doing this work should be prepared to provide a CASIS Vehicle Security Professional Password to complete the repair. These Passwords can only be obtained through an application process to www.vehiclesecurityprofessional.ca and can also be accessed through the FORD vehicle site at www.OEMrepairinfo.ca.

    In model year 2013 vehicles such as the Fusion equipped with coded PATS vs. time delay feature, you will require an electronic PIN code also. Product is only available to automotive security professionals that are registered with the CASIS Vehicle Security Professional program registry. You MUST provide a valid registry Username and Password at the time of the actual Key Code request after purchasing the subscription. (June 8, 2017)
  • HONDA Honda Vehicle Diagnostics (online) on the techinfo.honda.com web site, under Control Module Update (J2534) advises that J2534 Honda Pass-Thru Reprogramming software advises that the download is free. This is an error. The J2534 Honda Pass-Thru Reprogramming software is now part of the iHDS-software suite. Honda Canada is currently working with American Honda to update the Canadian portion of the website so it reflects that. (June 8, 2017)
  • HONDA- In the August 2016 Honda Canada Position Statement on Post-Collision Diagnostic Scan Requirements (on www.OEMrepairinfo.ca under Honda tab) is the statement identifying that to complete a scan needs a DENSO DST-i device. This is incorrect. Currently Honda Canada does not offer the DENSO DST-i as it has not been deployed to Canadian dealerships. Shops that have ordered this tool and the tool has never arrived, should be contacting technical tools at Honda for a refund. The only supported device at this time is the Modular Vehicle Communications Interface (MCVI) from Bosch and the J2534 Honda Pass-Thru Reprogramming software now part of the iHDS software suite. iHDS and HDS and the J2534 rewrite will work with the MVCI. (June 8, 2017)
  • SUZUKI- The Immobilizer Cable for the Suzuki Diagnostic Tool (SDT) will cease to function on April 30, 2017. This change is due to the scheduled obsolescence of the Immobilizer Cable. The diagnostic testing function of the SDT tool will not be affected by this change and will continue to function for the foreseeable future. The SDT will also continue to be use with the SEPS software to perform pass-through reprogramming of ECM and TCM modules.To perform the Immobilizer programming for keys and fobs, you must purchase the SDT 2 diagnostic tool (part # F-00K-108-873) and the Immobilizer Dongle (part # F-00K-108-870). These tools are only available for sale and use in the continental US. The Immobilizer dongle is only available to Suzuki Authorized Service Providers and NASTF authorized Locksmiths. If you have a question, please email us. Suzuki Canada has been contacted on how this process will work for Canada, but has not yet been able to answer to date. (June 8, 2017)
  • SUZUKI- The portal for security for the Suzuki site is not operating. VSP will advise when site is up. The site URL is: www.suzukipitstopplus.com (May 21, 2017)
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