OEM Repair Information website alerts

* Some information may apply to USA only

  • Chrysler - The Chrysler Tech Authority 11 web site is having intermittent problems. For shops unable to log in and get info on subscription, please call the Chrysler tech information phone number on the site. (March 13, 2018 )
  • Volvo: Vida Subscription server is temporarily down. (February 16, 2018)
  • Mercedes: TRP form is not working in the U.S. but Mercedes-Benz Theft Related Parts access continues to work in Canada for those vehicle security professionals listed on "www.findavsp.ca. Call 1-866-309-4272 in Canada for more information on accessing Mercedes-Benz TRP.
  • GM Reprogramming and Tech2 Software Subscription Changes 2/16/18: GM has changed to a $40 per VIN fee for reprogramming beginning 2/16/18. Once purchased, the specific VIN will have a 2 year window for programming updates. The $55 2-day, Monthly and Annual subscriptions will no longer be available. The Tech 2 has not had software updates since 10/13 and will go to a one time download update which is the 10/13 update for $249. The annual subscription will no longer be available or needed. NASTF and GM are aware of the concerns of high volume reprogrammers and have an ad hoc committee looking into options for them. (February 16, 2018)
  • GM Specialists: If you work on GM vehicles, their programming subscription changes at midnight 2/15. They are moving to a VIN based subscription on 2/16. GM will offer their current subscriptions until that time. If you buy an annual or quarterly subscription it will be added onto whatever remaining time you have with your current subscription. You will find all of the GM subscription options here: acdelcotds.com www.OEMrepairinfo.ca will publish all of the details about the new subscription program next week. If you want to continue with the current model please purchase before midnight Wednesday night.(February 12, 2018)
  • Jaguar Land Rover Trust Centre Technical Issues: The CASIS Vehicle Security Professional office is aware of a problem with the JLR Trust Centre used by VSP holders to acquire key codes. We are working with Jaguar to resolve this issue as soon as possible. The symptoms are that your VSP number will be ignored and you will be taken to a support page. Watch here for updates. We will post any updates as they are made available to us. (January 19, 2018)
  • Technicians: Need to perform a security related function?
    If you need to perform a key related or immobilizer related function during the course of a repair please be certain to read the procedure BEFORE you disassemble the car. If you cannot find the procedure in your service information request it through their service or setup and use a short term subscription to the related OE site. (links to OE sites are featured on this website)

    You must have a Vehicle Security Professional credential to purchase key and immobilizer codes from the OE. CASIS in Canada facilitates the VSP program not the codes. Please register to become a VSP at vehiclesecurityprofessional.ca . Inquiries or questions can be directed to 1-866-309-4272 or info@vehiclesecurityprofessional.ca

  • Toyota - Toyota reports that due to recent updates in Chrome and Firefox browsers Techinfo users are unable to create or update their accounts on Firefox or Chrome web browsers. Toyota expects to have this updated and resolved early January. The work around for now is to use Internet Explorer which has been tested and confirmed to work. When this message disappears the compatibility issue has been resolved. (December 21, 2017)
  • Porsche - The Porsche security web site for Canada is currently not available due to technical issues. Porsche has been advised and request has been made by VSP office for alternative for technicians that are now resricted. (November 27, 2017)
  • VOLKSWAGEN AUDI - For approved Vehicle Security Professional technicians in Canada accessing the Volkswagen or Audi sites and looking for radio codes under the keys/security section...the URLs identified on the site are incorrect under the page "Obtaining a Radio Code". The correct URLs are:
    There is a misprint on the page. The manufacturer will get it corrected. Approved security techs, just click on "diagnostics" on the home page and there is a radio code order form link. This feature is not often used anymore because the ODIS system can pull radio codes, advises Kurt Immekus of Volkswagen Group of America. (November 1, 2017)
  • VOLKSWAGEN - Re: failed license requests on erWin. Technicians need to enter the entire Hardware ID in the order page. Some folks are using just the 32 digits and that will cause the request to fail. Also be aware that if you replace your laptop for any reason, you will need to order a new certificate for it. They ae not transferrable. (October 15, 2017)
  • BENTLEY AND LAMBORGHINI ODIS - These are available accordingly to he latest VW bulletin. However, please be aware that each of these has to be loaded on separate laptops from your VW/AUDI machines. This is a result of both brands being separate importers. The ODIS "app" recognizes your current laptop as being associated with a different importer and it will be blocked. The application process is similar but can take somewhat longer as they are not processed in North America. (October 15, 2017)
  • FCA - The wiTECH 2.0 application is a cloud-based diagnostic system with enhanced security and requires an additional subscription to TechAuthority resources. Note that FCA's own MicroPod II is a SAE J2534-compliant device but compatibility with the new security features of wiTECH 2.0 requires an upgraded MicroPod II with a serial number of WSP-31560 or higher. Note: Older MicroPod II units (before serial number WSP-31560) will not communicate with the wiTECH 2.0 programming application but will communicate with wiTECH 1.0. However, wiTECH 1.0 will be discontinued in late 2017 and not supported. FCA recommends the newer MicroPod II as the vehicle communications interface but aftermarket device manufacturers are known to be developing wiTECH 2.0-compatible J2534 devices. Techs are warned to confirm that compatibility with their device manufacturer prior to use. (July 28, 2017)
  • Honda's e-store operations were restored this morning, Sat, July 1, 2017. Consult the alerts below if you encounter a problem in purchasing a subscription or key code. Report additional problems on the Honda Support CONTACT US page. Note: Honda Support is provided on a business-hour schedule only. (11:00am EDT, Saturday, July 1, 2017)
  • Honda website visits may incur a timeout error which results from relocation of the Honda eStore site used for service publication subscriptions and key codes and found that it could not be reinstalled in the new environment due to the use of old, unsupported and outdated software it is built on. Honda moved it, then, to a different hosting provider which is across the USA from their regular cloud environment. However, because eStore is so integrated with other sites and services, there is latency in page loads. Honda support is telling users to refresh the webpage if they get a page-timeout error. For users, the timeout typically occurs in new browser sessions or when cookies had been removed and the page needs to be cached again. Honda is reviewing options for upgrading eStore as a long-term solution. They are also investigating interim options to either provide a temporary work around or at least a site alert that will notify users of the issue. (June 15, 2017)
  • NISSAN vehicle security subscription options are now operating as intended on nissan-techinfo after a brief interruption today. (3:30pm EDT, Wednesday, June 14, 2017)
  • NISSAN- vehicle security subscription options are now operating as intended on nissan-techinfo after a brief interruption today. (3:30pm EDT, Wednesday, June 14, 2017)
  • NASTF VEHICLE SECURITY REGISTRY- operation has been restored after being offline for more than two hours today. (4:07pm EDT, Friday, June 9, 2017)
  • HONDA/ACURA- no longer offers the reprogramming software for free. It is offered to paid subscribers of the i-HDS diagnostic and reprogramming software suite. Because Honda no longer supports the legacy reprogramming software, "J2534 Pass-Thru ECU Reprogramming Software", the calibrations in the library are no longer being updated. Honda recommends using the latest "J2534 Rewrite" software instead, as the calibrations included there are actively updated. (May 22, 2017)
  • FORD- Shops that are unable to perform a PCM replacement on vehicles such as 2013 Fusion. Ford has been advised of the problem and it involves an extension software issue. Also, any shop doing this work should be prepared to provide a CASIS Vehicle Security Professional Password to complete the repair. These Passwords can only be obtained through an application process to www.vehiclesecurityprofessional.ca and can also be accessed through the FORD vehicle site at www.OEMrepairinfo.ca.

    In model year 2013 vehicles such as the Fusion equipped with coded PATS vs. time delay feature, you will require an electronic PIN code also. Product is only available to automotive security professionals that are registered with the CASIS Vehicle Security Professional program registry. You MUST provide a valid registry Username and Password at the time of the actual Key Code request after purchasing the subscription. (June 8, 2017)
  • HONDA Honda Vehicle Diagnostics (online) on the techinfo.honda.com web site, under Control Module Update (J2534) advises that J2534 Honda Pass-Thru Reprogramming software advises that the download is free. This is an error. The J2534 Honda Pass-Thru Reprogramming software is now part of the iHDS-software suite. Honda Canada is currently working with American Honda to update the Canadian portion of the website so it reflects that. (June 8, 2017)
  • HONDA- In the August 2016 Honda Canada Position Statement on Post-Collision Diagnostic Scan Requirements (on www.OEMrepairinfo.ca under Honda tab) is the statement identifying that to complete a scan needs a DENSO DST-i device. This is incorrect. Currently Honda Canada does not offer the DENSO DST-i as it has not been deployed to Canadian dealerships. Shops that have ordered this tool and the tool has never arrived, should be contacting technical tools at Honda for a refund. The only supported device at this time is the Modular Vehicle Communications Interface (MCVI) from Bosch and the J2534 Honda Pass-Thru Reprogramming software now part of the iHDS software suite. iHDS and HDS and the J2534 rewrite will work with the MVCI. (June 8, 2017)
  • SUZUKI- The Immobilizer Cable for the Suzuki Diagnostic Tool (SDT) will cease to function on April 30, 2017. This change is due to the scheduled obsolescence of the Immobilizer Cable. The diagnostic testing function of the SDT tool will not be affected by this change and will continue to function for the foreseeable future. The SDT will also continue to be use with the SEPS software to perform pass-through reprogramming of ECM and TCM modules.To perform the Immobilizer programming for keys and fobs, you must purchase the SDT 2 diagnostic tool (part # F-00K-108-873) and the Immobilizer Dongle (part # F-00K-108-870). These tools are only available for sale and use in the continental US. The Immobilizer dongle is only available to Suzuki Authorized Service Providers and NASTF authorized Locksmiths. If you have a question, please email us. Suzuki Canada has been contacted on how this process will work for Canada, but has not yet been able to answer to date. (June 8, 2017)
  • SUZUKI- The portal for security for the Suzuki site is not operating. VSP will advise when site is up. The site URL is: www.suzukipitstopplus.com (May 21, 2017)
  • MAZDA special service tool 49 G067 0A0 is a doppler simulator used to calibrate blind spot monitoring modules (usually after a rear-end collision repair). The Mazda website refers aftermarket techs to the Mazda dealer for "special service tools." This tool, however, has very limited application, used only on BSM version 2 where Mazda is already implementing BSM version 3, which uses a different tool. DSM Version 2 is only in 2016-2018 MX-5 and CX-3 models and this tool may only be needed for five model years on these two models. This tool, 49 G067 0A0, is available for purchase from Mazda by contacting dconsta1@mazdausa.com. If the $4000+ price does not make a business case, Mazda dealers, if convenient, do have the tool and can perform the calibration. (3/30/17)
  • VOLVO TRUCK - Programming of the Volvo/Mack Transmission control unit that is the subject of NASTF SIR #722 will be possible within the release of a new Premium Tech Tool (PTT) expected about May 1, 2017. After release, HD techs will need to update their version of PTT to 2.5.70 to add that new programming capability. There will be no charge for the addition of that programming capability on their current subscription, but when techs renew their PTT subscription, Volvo Truck may have implemented an increase from the current $200 (12-month) PTT subscription rate. (2pm EDT, 3/21/2017)
  • MOPAR/FCA wiTECH1, wiTECH2 & J2435 information updated on NASTF website. See special wiTECH page. (March 14, 2017)
  • HONDA/ACURA tech info website URL extension changed to .aspx. New URL is https://techinfo.honda.com/rjanisis/logon.aspx (4/25/2017)
  • Porsche has restored access to the "Key and Programming" website pages as indexed from the OEMrepairinfo.ca page. (March 20, 2017)
  • Mitsubishi advises that the problem of transaction failures has been fixed and the website, https://mitsubishitechinfo.com, is operating as intended. Users who continue to experience failures of any kind are instructed to file a detailed report of the failure through the "WEB SITE PERFORMANCE" email under the "CONTACT US" tab at the bottom-left of the page. Refunds for failed transactions where a payment was taken should be requested using that same WEB SITE PERFORMANCE email. (March 2, 2017)
  • MITSUBISHI key code options may not be working for Canadian VSP request. Request has been made to Mitsubishi for repair. (February 21, 2017)
  • MOTOR HOMES- Private motor homes with any OEM’s engine are exempt from the Mass. right to repair law but the HD Memorandum of Understanding (MOU) does provide for access by independent technicians to all 2010 and newer on-highway engine systems installed in RVs. However, motor homes do fall within the regulation of the EPA Service info rule. (UPDATED: Jan 5, 2017)
  • FCA has now changed their keycode entry page to allow Canadian users. This was change made in error in a recent FCA update. Access is now
    available to all Canadian VSP accounts. (November 8, 2016)
  • FERRARI has re-launched their technical service information website and changes have been made to nastf.org to reflect their URL change to https://techinfo.ferrari.com/. In addition, Ferrari has released instructions for the purchase of their OEM diagnostic/programming tool (software). See https://techinfo.ferrari.com/products/diagnosys. (November 15, 2016)
  • FCA released an update to their SAE J2534 programming application software to address the “License Violation. Flash Engine Invalidated” error message. While testing continues, technicians should report remaining difficulties according to instructions found at http://kb.dcctools.com/index.php?View=entry&EntryID=548. (October 14, 2016)
  • FCA increases the per transaction fee for KEY CODES by $5 to $30, effective October 6, 2016. (Oct 6, 2016)
  • JAGUAR LAND ROVER has advised that they are working on a new subscription model for security information and hope to be able to have that live on their site by September 30, 2016.
  • BMW has resolved the internal software issue affecting replacement DME modules for the X5 and 3 Series with the N55 engine preventing the programming of a new DME with ISTA/P. The latest version of ISTA/P available on the BMW techinfo and MINI techinfo websites corrected this problem. (Sept 22, 2016)
  • NISSAN has updated it's procedure for purchase by an independent technician of the special tool necessary to replace an air bag. Customers should contact the Nissan Techmate tool and equipment program (800-662-2001 or www.nissantechmate.com). The part # of the tool is J-44615. (Sept 13, 2016)
  • NAVISTAR notified NASTF that subscriptions to www.navistarserviceinfo.com will now receive chassis information along with engine service content. (Sept 8, 2016) NISSAN: NERS 3.06 software version has been released to Nissan-techinfo.com. This version supports blank RWD, 5 speed TCM programming. (July 19, 2016)
  • NISSAN clarified how to find the part number for a module when performing blank programming. Use http://infinitiusa.com/parts to look up the part # by VIN then enter Model Year/Model and click Go. You will then have the option to enter VIN to begin your specific part # search. Once you have your specific part # from http://infinitiusa.com/parts, proceed to www.infiniti-techinfo.com for your purchase of the file. For a Nissan vehicle, use http://nissanusa.com/parts and www.nissan-techinfo.com. (May 13, 2016)
  • NISSAN CVT: As discovered in resolving NASTF SIR #726 Nissan discovered that techs outside their dealerships are unable to apply calibration to a used OEM CVT. Currently calibration data for a used OEM CVT is not available to the independent service professionals. Nissan is working on making this OEM CVT calibration data available through our www.Nissan-techinfo.com, with an estimated completion date of August 2016. Meanwhile, to repair this vehicle, the customer has two options: 1) install a Nissan remanufactured or new CVT which will include the calibration CD 2) locate the nearest Nissan dealer to have the CVT calibration data “write” procedure completed. (May 3, 2016) Update: Resolution for independent service is still in development (July 19, 2016)
  • NISSAN ATC-DT reman transmissions are shipped already programmed, but some Jatco transmissions are shipped un-programmed. Technicans are advised to follow the instructions that are shipped with the Jatco transmission. (April 11, 2016)
  • CHRYSLER (FCA) wiTECH, J2534 and TechAuthority use, license and subscriptions have been a hot topic of concern for technicians since mid-2015. Read HERE NASTF’s understanding of the questions being asked NASTF by independent technicians. (April 4, 2016)
  • VOLKSWAGEN tells NASTF that they have resolved the programming failure discovered with NASTF SIR #671 addressing it with a diagnostic software update. "Our current software allows the SAE J2534 device to be used...by eliminating the key–on recognition stumbling block. Now, a key-on yes-no function is incorporated in the software for all functions that require it. (February 10, 2016)
  • HONDA tells NASTF that they have resolved the programming failure discovered with NASTF SIR #671 addressing it with a diagnostic software update. "Our current software allows the SAE J2534 device to be used...by eliminating the key–on recognition stumbling block. Now, a key-on yes-no function is incorporated in the software for all functions that require it. (February 10, 2016)
  • FORD/LINCOLN/MERCURY has corrected the unintended misplacement of the programmable module calibration cross-reference, which is now accessible on the free-side of their service information website, without the need for a subscription. (February 1, 2016)
  • FORD/LINCOLN/MERCURY technical website address/URL has changed. You may need to update your bookmark to https://www.motorcraftservice.com. (January 22, 2016)
  • KIA - KIAtechinfo.com has been upgraded and is back online. CLICK HERE to access the Kia TSB (pdf download) describing the website changes that will appear only after a subscription to the Kia site is purchased. (Dec 19, 2015)
  • NISSAN gives us an example of how technicians may get stuck in the middle when older tools are upgraded without complete back-compatible capabilities. The problem multiplies with service to the older end of our aging U.S. vehicle population. NASTF SIR#694 cites a technician's failure to find an ABS calibration file for a 12 year old Titan. Turns out, that file was only made available on a memory card that interfaces with a Nissan CONSULT II diagnostic tool. The CONSULT II diagnostic tool has been out of production for 10 years; since superseded by the CONSULT III Plus, which does not have the ability to use that reprogramming file. According to Nissan, in order to repair this vehicle, the customer has two options: 1) locate an independent service professional or Nissan dealer where they can borrow, rent or contract for a functioning CONSULT II tool and the TSB NTB06-04 reprogramming memory card, or 2) replace the ABS/VDC control unit with a new part. Nissan dealers, too, face that same dilemma. (Dec 2015) VOLVO VIDA2015, which was introduced earlier this year but would not correctly integrate with the Volvo technical information website for MY2016 models, has been repaired and operates now, as designed. (Nov 2015)
  • VOLVO VIDA2015 - In response to NASTF SIR#680, which alerted Volvo to an error in VIDA2015 relating to 2016 vehicles, they provide the following: "Volvo Car Group is in the process of rolling out a new VIDA diagnostic system to address the needs of the new models and a new way of doing business. However, as with any large IT project, there have been a few bugs that are still to be ironed out. The release of VIDA 2015 system has had some issues integrating with the Volvo Tech Info website, primarily in the area of software downloading. However, all technical information, including the parts catalog, service information and vehicle diagnostics works as designed. Volvo recognizes and regrets they have a deficiency as it relates to Independent repairers and MY16 models. However, VIDA Classic remains available to service all other vehicles, the same as it has before, prior to MY16. Volvo IT is working hard to complete the final integration and hopes to have VIDA 2015 up and running for all users as soon as possible. Once fully released, the VIDA user will enjoy a diagnostic system that is 100% internet based, eliminating the need to wait for a DVD to ship. VIDA installation occurs one time, meaning subsequent subscription purchases are much faster to process. Updates and corrections will occur every two weeks, sometimes even overnight. The Volvo Standard Time Guide becomes an integral part of the application. All in all, VIDA 2015 brings a new, fully integrated diagnostic system that better suits the needs of their vehicles and technicians for years to come." (Oct 2015)
  • NISSAN has updated NASTF on the expected release date of a software update, indicating NERS does support blank programming (ECM and front wheel drive TCMs), but it has a bug affecting rear wheel drive, blank transmission control modules. Due to technical difficulties, the release of the update has been delayed until November, 2015. (Oct 2015) UPDATE: Nissan is working to resolve an issue with the NERS 3.05 software version, advising to remove software version 3.05 and re-install version 3.04 until further notice. Remember, however, NERS 3.04 version does not support blank RWD, 5 speed TCM programming. (March 14, 2016)
  • TESLA has a technical information website, https://service.teslamotors.com/, added last month to the NASTF OEM Service Website index on the NASTF website. Subscription prices for Tesla service information are: $30/hour, $100/24 hour, $300/month, $3,000/annual. In the USA, subscriptions are available to residents of Massachusetts only, it appears. According to their website, Tesla-approved body shops are eligible for free subscriptions. (Oct 2015)