Alerts: System outages, OEM website changes & other updates as they are received

* Some information may apply to USA only

  • UPDATE for the VEHICLE SECURITY PROFESSIONAL CREDENTIAL SHARING CAMPAIGN that started June 10 for Canadian users:
    The NASTF Vehicle Security Professional team is working hard to audit and reinstate many of the U.S. accounts and a small number of Canadian accounts.

    Those individuals identified in Canada have been asked to attend a mandatory teleconference and have been requested to forward some Positive Identification Customer forms (D1s) to NASTF for review prior to re-instatement. A number of Canadian VSPs have already been re-instated. If you are one of those few Canadian VSPs being audited by NASTF, and have forwarded the forms already requested, you should contact NASTF at sdrm@nastf.org for more information if you are not already re-instated. This audit is finding a number of errors with the Customer Authorization forms submitted and the use of code brokers.

    We will be including on the www.vehiclesecurityprofessional.ca web site, some tips or Do's and Dont's of how to handle your Passcodes. Under no condition should your personal passcodes be used for any other transaction other than with the manufacturer. Loaning out, or providing your code to unauthorized persons/companies is a violation of your agreement and can lead to criminal prosecution.
    Thanks for your patience. (July 8, 2018)

  • Vehicle Security Professional Credential Sharing Campaign - Attention Canadian VSP Vehicle Security Professionals: If you received an email from NASTF in the United States or a similar message from the Canadian VSP Administrator indicating that your account has been suspended, you must contact NASTF immediately at 844-974-4774. This program is intended to put an end to VSPs sharing their credentials with others. If you have provided your information to an online source or are sharing it with someone else but did not receive a notice you should also call and request a password change. NASTF, NICB and automakers are continuing to identify those who are operating outside of their signed terms and conditions.

    The NASTF SDRM makes it possible for you to access information that belongs to the vehicle owner through, and only through, the OE security portal. Sharing information with online key portals has resulted in stolen vehicles, vehicle owner's personal information and VSP Security Credentials being compromised.

    As part of your agreement you are required to perform an "in person" confirmation of vehicle ownership/authorization when you perform a security operation. You are required to complete and retain a D1 Positive Identification form for every transaction.

    If you have questions or concerns in Canada, please contact the VSP Administrator at 1 866 309 4272. (June 11, 2018)

  • MB USA Xentry Ordering Update - NASTF has learned that requests for Mercedes Xentry are overloading their ability to keep up with demand. The Xentry is configured in Germany by way of New Jersey at this time so MB USA recommends that shops needing the Xentry plan ahead. In some cases it can take as long as 3 months to fill an order. MB USA is in the process of merging their New Jersey and Florida offices and hopes to find some ways to streamline the process. In the meantime they have asked us to convey their appreciation for your patience. Canadoan VSPs are also advising CASIS office of similar three month delays in having their X-entry order filled. (June 4, 2018)
  • KIA J2534 Programming Update - J2534 software has a new version. Please discontinue use of the old app and download the new one. Also, please clear your browser cache before you do any transactions with the KIA site. We have already had reports of connection issues for VSPs that were resolved by clearing cache and saved passwords for the site. The old J2534 app had a problem where a missing instruction was causing technicians to believe they had damaged the module. It could be recovered by by KIA GDS but not the J2534 app. This has been repaired and messaging updated. Thank you to KIA for a quick resolution and to Christian Brothers for bringing it to our attention. (June 4, 2018)
  • Jaguar/Land Rover- Members have informed us of some issues with logging into the Jaguar/Land Rover Trust Centre. JLR is aware of this issue and working on it. Connections have been intermittent. We hope to have the issue resolved today. (May 16, 2018)
  • Ford - Motorcraft Service (Ford Keycodes) is having a problem with their shopping cart not accepting payments. Ford's vendor is working on this problem and will advise us when it is resolved. (May 8, 2018)
  • VW and erWin support change Windows 10 security settings for ODIS. Click here for details (PDF)
  • Dear Vehicle Security Professional: Our U.S. partner, NASTF, has advised us that they will be working on a security update between themselves and the automakers. This is scheduled to start at 5:00 pm EDT on April 16, 2018. Canadian professionals may find they have no access to the Registry and that car maker web sites for security access may not be functioning as OEM security access is largely on U.S. sites. As we receive more information and completion timetables, Canadian professionals will be advised. Thanks for your patience. Administrator, CASIS Vehicle Security Professional (April 11, 2018)
  • Kia J2534 software has a new version. Please discontinue use of the old app and download the new one. Also, please clear your browser cache before you do any transactions with the KIA site. We have already had reports of connection issues for VSPs that were resolved by clearing cache and saved passwords for the site. The old J2534 app had a problem where a missing instruction was causing technicians to believe they had damaged the module. It could be recovered by by KIA GDS but not the J2534 app. This has been repaired and messaging updated. Thank you to KIA for a quick resolution (April 4, 2018)
  • Kia J2534 software having a problem contacting their server. Support is working on it and will have it resolved as soon as possible. (April 4, 2018)
  • Chrysler - The Chrysler Tech Authority 11 web site is having intermittent problems. For shops unable to log in and get info on subscription, please call the Chrysler tech information phone number on the site. (March 13, 2018 )
  • Volvo: Vida Subscription server is temporarily down. (February 16, 2018)
  • Mercedes: TRP form is not working in the U.S. but Mercedes-Benz Theft Related Parts access continues to work in Canada for those vehicle security professionals listed on "www.findavsp.ca. Call 1-866-309-4272 in Canada for more information on accessing Mercedes-Benz TRP.
  • GM Reprogramming and Tech2 Software Subscription Changes 2/16/18: GM has changed to a $40 per VIN fee for reprogramming beginning 2/16/18. Once purchased, the specific VIN will have a 2 year window for programming updates. The $55 2-day, Monthly and Annual subscriptions will no longer be available. The Tech 2 has not had software updates since 10/13 and will go to a one time download update which is the 10/13 update for $249. The annual subscription will no longer be available or needed. NASTF and GM are aware of the concerns of high volume reprogrammers and have an ad hoc committee looking into options for them. (February 16, 2018)
  • GM Specialists: If you work on GM vehicles, their programming subscription changes at midnight 2/15. They are moving to a VIN based subscription on 2/16. GM will offer their current subscriptions until that time. If you buy an annual or quarterly subscription it will be added onto whatever remaining time you have with your current subscription. You will find all of the GM subscription options here: acdelcotds.com www.OEMrepairinfo.ca will publish all of the details about the new subscription program next week. If you want to continue with the current model please purchase before midnight Wednesday night.(February 12, 2018)
  • Jaguar Land Rover Trust Centre Technical Issues: The CASIS Vehicle Security Professional office is aware of a problem with the JLR Trust Centre used by VSP holders to acquire key codes. We are working with Jaguar to resolve this issue as soon as possible. The symptoms are that your VSP number will be ignored and you will be taken to a support page. Watch here for updates. We will post any updates as they are made available to us. (January 19, 2018)
  • Technicians: Need to perform a security related function?
    If you need to perform a key related or immobilizer related function during the course of a repair please be certain to read the procedure BEFORE you disassemble the car. If you cannot find the procedure in your service information request it through their service or setup and use a short term subscription to the related OE site. (links to OE sites are featured on this website)

    You must have a Vehicle Security Professional credential to purchase key and immobilizer codes from the OE. CASIS in Canada facilitates the VSP program not the codes. Please register to become a VSP at vehiclesecurityprofessional.ca . Inquiries or questions can be directed to 1-866-309-4272 or info@vehiclesecurityprofessional.ca

  • Toyota - Toyota reports that due to recent updates in Chrome and Firefox browsers Techinfo users are unable to create or update their accounts on Firefox or Chrome web browsers. Toyota expects to have this updated and resolved early January. The work around for now is to use Internet Explorer which has been tested and confirmed to work. When this message disappears the compatibility issue has been resolved. (December 21, 2017)
  • Porsche - The Porsche security web site for Canada is currently not available due to technical issues. Porsche has been advised and request has been made by VSP office for alternative for technicians that are now resricted. (November 27, 2017)
  • VOLKSWAGEN AUDI - For approved Vehicle Security Professional technicians in Canada accessing the Volkswagen or Audi sites and looking for radio codes under the keys/security section...the URLs identified on the site are incorrect under the page "Obtaining a Radio Code". The correct URLs are:
    http://literature.vw.com
    http://literature.audiusa.com
    There is a misprint on the page. The manufacturer will get it corrected. Approved security techs, just click on "diagnostics" on the home page and there is a radio code order form link. This feature is not often used anymore because the ODIS system can pull radio codes, advises Kurt Immekus of Volkswagen Group of America. (November 1, 2017)
  • VOLKSWAGEN - Re: failed license requests on erWin. Technicians need to enter the entire Hardware ID in the order page. Some folks are using just the 32 digits and that will cause the request to fail. Also be aware that if you replace your laptop for any reason, you will need to order a new certificate for it. They ae not transferrable. (October 15, 2017)
  • BENTLEY AND LAMBORGHINI ODIS - These are available accordingly to he latest VW bulletin. However, please be aware that each of these has to be loaded on separate laptops from your VW/AUDI machines. This is a result of both brands being separate importers. The ODIS "app" recognizes your current laptop as being associated with a different importer and it will be blocked. The application process is similar but can take somewhat longer as they are not processed in North America. (October 15, 2017)
  • FCA - The wiTECH 2.0 application is a cloud-based diagnostic system with enhanced security and requires an additional subscription to TechAuthority resources. Note that FCA's own MicroPod II is a SAE J2534-compliant device but compatibility with the new security features of wiTECH 2.0 requires an upgraded MicroPod II with a serial number of WSP-31560 or higher. Note: Older MicroPod II units (before serial number WSP-31560) will not communicate with the wiTECH 2.0 programming application but will communicate with wiTECH 1.0. However, wiTECH 1.0 will be discontinued in late 2017 and not supported. FCA recommends the newer MicroPod II as the vehicle communications interface but aftermarket device manufacturers are known to be developing wiTECH 2.0-compatible J2534 devices. Techs are warned to confirm that compatibility with their device manufacturer prior to use. (July 28, 2017)
  • Honda's e-store operations were restored this morning, Sat, July 1, 2017. Consult the alerts below if you encounter a problem in purchasing a subscription or key code. Report additional problems on the Honda Support CONTACT US page. Note: Honda Support is provided on a business-hour schedule only. (11:00am EDT, Saturday, July 1, 2017)
  • Honda website visits may incur a timeout error which results from relocation of the Honda eStore site used for service publication subscriptions and key codes and found that it could not be reinstalled in the new environment due to the use of old, unsupported and outdated software it is built on. Honda moved it, then, to a different hosting provider which is across the USA from their regular cloud environment. However, because eStore is so integrated with other sites and services, there is latency in page loads. Honda support is telling users to refresh the webpage if they get a page-timeout error. For users, the timeout typically occurs in new browser sessions or when cookies had been removed and the page needs to be cached again. Honda is reviewing options for upgrading eStore as a long-term solution. They are also investigating interim options to either provide a temporary work around or at least a site alert that will notify users of the issue. (June 15, 2017)
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