Frequently Asked Questions

The Canadian Automotive Service Information Standard (CASIS) provides a framework for Canadian automobile manufacturers to share their service and repair information with the automotive aftermarket industry on a level equivalent to that of their authorized dealers.

The National Automotive Trades Association (NATA) on behalf of thousands of individual automotive repair and service provider facilities from across Canada. The Automotive Industries Association of Canada (AIA Canada) on behalf of aftermarket parts manufacturers, re-builders, manufacturers’ agents, warehouse distributors, national distributors, buying groups, wholesalers, machine shops, retailers.

Full implementation by all Canadian auto manufacturers was completed on or before May 1, 2010.

No. The automotive service information provided by the auto manufacturers under the CASIS is available to all Canadian auto repairers, regardless of affiliation.

Subscription prices and term lengths are stated on each OEM website and vary from one manufacturer to another.

The easiest way to answer this question is to say that the intent of the CASIS is that the aftermarket automotive service provider will be able to access the same level of service and repair information as OEM authorized dealers. The CASIS agreement states that “Service Information” includes mechanical, collision, trim and glass information as well as initialization information. Service Information also includes information contained in repair manuals, including wiring diagrams, technical service bulletins (“TSBs”). Service Information does not include:

  • Information exchanged between individual Authorized Dealers and OEMs for the purpose of dealing with a technical or quality issue for which the need for or a general remedy has not yet been defined or developed.
  • Information related to the administration of Motor Vehicle warranties, service contracts, or recalls under Canadian federal or provincial law.
  • OEM hot-lines and/or technical lines for Authorized Dealers.
  • Customer information or any information about an identifiable individual as restricted by privacy legislation.
  • Information related to the repair history of specific Motor Vehicles or models of Motor Vehicles.
  • Information not made generally available to Authorized Dealer by an OEM.
  • Any source code for software or full copies of any software program managing any Motor Vehicle function or technical information that provides the design parameters or criteria for the Motor Vehicle or any of its parts or any information licensed from a third party.
  • Information exchanged or discussions between individual OEMs and Authorized Dealers on technical, consumer or business issues to resolve individual Motor Vehicle service or repair issues or matters relating to the franchise relationship between the OEM and its Authorized Dealers.

Vehicle security information is available to registered VSP ID holders for approximately 80% of vehicles on the road in Canada. It is not part of the CASIS agreement. Registration for access is currently controlled by the National Automotive Service Task Force (NASTF) in the United States.

Your first step is to use the “Help”, “Support”, “Contact us”, or similar link on the OEM website where you have been unable to find the information you are looking for. Under the CASIS agreement, if a response is not received from the OEM within five business days (ten business days for Tool Information), you may then submit an Information Request. The Information Request will be reviewed to initially determine applicability and coverage under the CASIS. If the Information Request appears valid and is complete, it will be forwarded to the respective OEM to resolve the issue. If the Information Request is not valid or is incomplete, we will so inform the Requester of the problem or deficiency in the request.

NOTE: Although every attempt will be made to resolve reported information access issues as expediently as possible, the intent of this process is to identify and close gaps in information availability. The process may or may not result in a solution quickly enough to help you complete repairs to a vehicle in your shop at the time.